Head of Customer Solutions

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full time

About the Team

Cisco Systems, Inc. is committed to fostering a culture of innovation, empowerment, diversity, and growth.

We're seeking a highly skilled CX leader to join our dynamic team as Director, Customer Experience.

As a member of our CX leadership team, you will lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers, collaborating closely with cross-functional teams to deliver expected outcomes from the Cisco Portfolio.

Your key responsibilities will include:

  • Driving Business Growth: Develop and execute strategies to increase adoption of Cisco services and solutions among existing and new customers.
  • Leading High-Performing Teams: Foster a collaborative team environment and motivate teams to achieve financial and customer satisfaction targets.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to deliver expected outcomes from the Cisco Portfolio.
  • Customer Advocacy: Advocate for customer needs within Cisco across various functions.

Requirements

  • Leadership Experience: Proven leadership experience with a track record of driving adoption and service delivery within customer accounts.
  • Technical Understanding: Must have a broad technical understanding of Cisco's core architectures.
  • Strategic Thinking: Ability to develop and implement strategic plans to drive business growth and customer satisfaction.
  • Excellent Communication Skills: Excellent communication and relationship-building skills.


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