Head of Customer Solutions
1 day ago
About the Team
Cisco Systems, Inc. is committed to fostering a culture of innovation, empowerment, diversity, and growth.
We're seeking a highly skilled CX leader to join our dynamic team as Director, Customer Experience.
As a member of our CX leadership team, you will lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers, collaborating closely with cross-functional teams to deliver expected outcomes from the Cisco Portfolio.
Your key responsibilities will include:
- Driving Business Growth: Develop and execute strategies to increase adoption of Cisco services and solutions among existing and new customers.
- Leading High-Performing Teams: Foster a collaborative team environment and motivate teams to achieve financial and customer satisfaction targets.
- Cross-Functional Collaboration: Collaborate with cross-functional teams to deliver expected outcomes from the Cisco Portfolio.
- Customer Advocacy: Advocate for customer needs within Cisco across various functions.
Requirements
- Leadership Experience: Proven leadership experience with a track record of driving adoption and service delivery within customer accounts.
- Technical Understanding: Must have a broad technical understanding of Cisco's core architectures.
- Strategic Thinking: Ability to develop and implement strategic plans to drive business growth and customer satisfaction.
- Excellent Communication Skills: Excellent communication and relationship-building skills.
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