IT Manager

We are seeking a highly skilled and experienced IT Manager to join our team at KBR. As a key member of our Corporate IT team, you will be responsible for driving technology transformation and delivering value in planning and delivering operational IT services.

• Lead and manage a team of IT operations professionals in the delivery of services.
• Direct and guide IT delivery in a fast-paced environment.
• Develop, lead, and manage IT projects to ensure timely delivery and customer satisfaction.
• Validate project requirements leading to KBR project execution.
• Ensure that all IT services meet or exceed documented service levels requested by the business.
• Maintain excellent working relationships with clients, customers, stakeholders, peers, and business partners.
• Manage local suppliers and conduct service review meetings.
• Analyse data and metrics to measure service performance and make data-driven decisions.
• Take an active role in overall service management governance.
• Provide input and support IT strategy that directly relates to IT provision.
• Act as a focal point for escalation of issues and take responsibility for resolution and realignment.
• Support local business IT in representing KBR IT with clients.
• Support business liaison directors and IT business partners in understanding and communicating non-standard requirements.
• Contribute to budget and resource management to ensure that IT services are delivered effectively and efficiently.
• Carry out proposals and contracts appraisals and develop competitive IT estimates.
• Develop plans and procedures in alignment with client and KBR requirements.
• Identify areas for improvement within IT processes and implement automation solutions to improve productivity and/or quality.

• At least 15 years of experience in IT, with at least 5 years in a leadership role.
• Degree qualified in an engineering or IT discipline.
• Good understanding of IT systems, including general technical knowledge of engineering systems, networking/server technologies, portal technologies, and database concepts.
• Strong customer service, organizational, and communication skills.
• Experience in leading and running large-scale projects.
• Excellent interpersonal and leadership skills.
• Strong analytical and problem-solving skills.
• Ability to work and adapt in a dynamic environment and recognize and action priority issues.
• Self-starter with the ability to effectively work with minimal supervision.
• Must be self-motivated and willing to learn.
• Understanding of ITIL service management principles.
• Ability to manage multiple requests effectively.
• Working knowledge of ServiceNow.
• Understanding of IT service management processes and frameworks.
• Ability to build and manage relationships in a matrixed environment.
• Good appreciation of in-Kingdom IT infrastructure challenges and opportunities.

• ITIL Foundation certification.
• Experience of modern project management.

• Must be advanced in English language.
• Must be excellent in communication skills.
• Saudi National.