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Account Manager

2 months ago

Neom, Saudi Arabia NEOM Full time
Job Title: Account Manager

Job Summary:

We are seeking an experienced Account Manager to join our team at NEOM. As an Account Manager, you will be responsible for managing and developing strong relationships with our clients, ensuring their staffing needs are met efficiently and effectively.

Key Responsibilities:

  • Client Relationship Management:
    • Develop and maintain strong relationships with assigned clients, ensuring a deep understanding of their staffing needs and business objectives.
    • Proactively identify opportunities to enhance client satisfaction and address any issues or concerns promptly.
  • Account Management:
    • Manage the entire lifecycle of client accounts, including onboarding, service delivery, and ongoing support.
    • Develop and execute account plans to meet or exceed client expectations and achieve business objectives.
  • Service Delivery:
    • Monitor and report on account performance, including key metrics such as placement success rates, client satisfaction, and service delivery timelines.
    • Ensure all contractual obligations and service level agreements (SLAs) are met.
  • Business Development:
    • Identify opportunities to expand services within existing accounts, including cross-selling and upselling additional staffing solutions.
    • Collaborate with the sales and marketing teams to develop proposals and presentations for potential new business opportunities.

Requirements:

  • Proven experience in account management, client services, or a related role, preferably in the staffing or recruitment industry.
  • Strong understanding of staffing and recruitment processes, including knowledge of labor laws and regulations related to staffing and recruitment.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to manage multiple client accounts simultaneously while maintaining high levels of customer satisfaction.
  • Strong problem-solving skills and the ability to think strategically.

Qualifications:

Bachelor's degree in Business, Management, Human Resources, or equivalent experience.

Language: English (en-US)