Infrastructure Management Engineer
4 days ago
Join Shory UAE's KSA team as a Business Support Engineer and contribute to the company's mission to empower customers through technology.
As a key member of our team, you will be responsible for ensuring the overall health and stability of multiple applications and systems.
This includes:
- Monitoring system components for potential errors and failures
- Providing technical support to Customer Support agents
- Troubleshooting issues and resolving problems or identifying root causes
- Creating and maintaining a knowledge base of issues and incidents
With at least 6-8 years of experience in a technical support and administration role, preferably with blue chip companies in industries such as insurance, banking, management, or technical consulting, you will be well-equipped to handle the challenges of this role.
Skills and Qualifications:Good command of Microsoft SQL Server, SQL Management Studio, and T-SQL
Familiarity with tools used for troubleshooting and testing such as Postman, SOAP UI, Telnet, Notepad++, and other similar tools
Very good knowledge of Windows Server OS and tools used for administration within the operating system, such as MMC, IIS, CMD, Regedit, Event Viewer, and other similar tools
Basic knowledge of REST APIs and HTTP/HTTPS protocols
Strong problem-solving skills, troubleshooting, and data analysis
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