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Luxury Spa Operations Manager

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

We are seeking a professional and decisive Luxury Spa Operations Manager to join our luxury wellness facility in Jeddah, Saudi Arabia. The ideal candidate will lead our team of spa therapists, ensuring exceptional customer experiences and maintaining the highest standards of service.

Responsibilities
  • Oversee daily spa operations, including scheduling, inventory management, and treatment room preparation
  • Lead, train, and motivate a team of spa therapists to deliver outstanding customer service
  • Develop and implement spa treatment protocols and standard operating procedures
  • Manage budgets, financial reporting, and cost control measures
  • Ensure compliance with health and safety regulations and industry best practices
  • Create and execute marketing strategies to promote spa services and increase revenue
  • Handle customer inquiries, feedback, and resolve any issues promptly and professionally
  • Stay updated on industry trends and introduce innovative treatments and services
  • Collaborate with other departments to enhance the overall guest experience
  • Maintain and improve the quality of spa facilities and equipment
Qualifications
  • Bachelor's degree in Hospitality Management, Business Administration, or related field
  • Minimum 5 years of experience in spa management or related field
  • Proven track record in team leadership and development
  • Experience in luxury hospitality industry
  • Extensive knowledge of spa treatments, wellness practices, and industry trends
  • Strong financial management skills, including budgeting and cost control
  • Excellent customer service and interpersonal skills
  • Proficiency in spa management software and Microsoft Office Suite
  • Ability to work flexible hours, including weekends and holidays
  • Strong problem-solving and decision-making skills
  • Excellent written and verbal communication skills in English; Arabic language skills are a plus