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Success Manager Expert

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

This position is a highly strategic role that requires a unique blend of technical expertise, business acumen, and interpersonal skills. As a Customer Success Manager, you will be responsible for driving adoption of our collaboration solutions and identifying growth opportunities to expand our presence, while demonstrating value and benefits to customers.

You will work closely with customers, partners, and stakeholders to understand their needs and develop effective solutions. Your strong analytical and problem-solving skills will enable you to identify areas of improvement and develop strategies to address them.

The ideal candidate will have experience in Customer Success, with a strong focus on adoption and retention, product skills, and problem solving. They will be responsible for documenting and sharing customer best practices with the global team and implementing them within their assigned accounts. They will build cross-functional relationships within our organization to optimally support customers on the Webex Suite (Meetings, Meetings, Calling, Polling, Devices, Events, and Contact Center).

Key Responsibilities
  • Drive adoption and retention of Webex Suite products and services
  • Develop and maintain customer insights and product skills
  • Provide problem solving and cross-functional support
  • Meet pre-defined metrics around churn reduction and revenue growth
Required Qualifications
  • Education or equivalent experience: 4-year higher education degree
  • Minimum 7 years of experience in the technology industry
  • Previous Customer Success (or customer facing) experience in SaaS based company
  • Proficient in Arabic and English
  • Shown ability to cultivate high level relationships with customer organisations
Preferred Qualifications
  • Strong communication, consultative, influence and presentation skills across the management spectrum
  • Find additional value opportunities for our customers using Webex Suite collaboration solutions