Senior Media Specialist Solutions Architect
5 days ago
Job Description
We are seeking a highly skilled Sr. Technical Account Manager, Media Specialist to join our team. As a Senior Media Specialist TAM, you will be responsible for delivering exceptional customer experiences and driving business growth through technical expertise.
Key Responsibilities
- Complete onboarding and offboarding requirements for assigned key customers
- Own customer health dashboards for media workflows, working closely with AWS TAMs and Technical Project Managers where assigned
- Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
- Interface with customer project managers and technical owners to understand requirements and deliver product releases
- Collaborate with Product Managers to prioritize customer requirements, advocating for the customer
- Work with Engineering Managers to ensure delivery of product features to meet customer requirements
- Advocate, specify, and own the availability of customer test environments either at AWS Elemental HQs or at customer locations
- Verify implemented product features and test multi-product customer project workflows
- Communicate with customers and internally across, up, and down customer organizations
- Mentor junior Media Specialist TAMs and Engineers
- Define and implement team-level metrics and processes
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