Senior Media Specialist Solutions Architect

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

Job Description

We are seeking a highly skilled Sr. Technical Account Manager, Media Specialist to join our team. As a Senior Media Specialist TAM, you will be responsible for delivering exceptional customer experiences and driving business growth through technical expertise.

Key Responsibilities

  1. Complete onboarding and offboarding requirements for assigned key customers
  2. Own customer health dashboards for media workflows, working closely with AWS TAMs and Technical Project Managers where assigned
  3. Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
  4. Interface with customer project managers and technical owners to understand requirements and deliver product releases
  5. Collaborate with Product Managers to prioritize customer requirements, advocating for the customer
  6. Work with Engineering Managers to ensure delivery of product features to meet customer requirements
  7. Advocate, specify, and own the availability of customer test environments either at AWS Elemental HQs or at customer locations
  8. Verify implemented product features and test multi-product customer project workflows
  9. Communicate with customers and internally across, up, and down customer organizations
  10. Mentor junior Media Specialist TAMs and Engineers
  11. Define and implement team-level metrics and processes


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