Technical Support Professional

3 days ago


Makkah, Makkah Province, Saudi Arabia Hostinger Full time

We are seeking a skilled Technical Support Specialist to join our team at Hostinger. In this role, you will be responsible for providing exceptional customer support via live chat and tickets, troubleshooting technical challenges, and simplifying complex issues into actionable steps for customers of all expertise levels.

Job Description
  • Provide expert support on Hostinger products and troubleshoot technical challenges via live chat and tickets that exceed customer expectations
  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow

**Key Responsibilities:**

  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience
  • Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively
  • Proactively identify and implement improvements to your work, team, and department

**Requirements:**

  • Fluent in English (C1 or native), written and spoken
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions
  • Exceptional communication skills
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting)


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