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Managed Services Expert
2 weeks ago
Itrs Insights is a leading Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks.
We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of Role- Our clients choose Managed Services to ensure Geneos is kept up to date, operational and correctly configured.
- You will work with our clients to ensure their monitoring is taken to a higher advancement level, to allow them to get the most value out of the product.
As an Onsite Managed Services Consultant, you will:
- Monitor ITRS components in our client environment and resolve issues to ensure uptime and Client SLAs are met.
- Answer Client Queries providing clients with the information they need to use ITRS products and implementing changes to deliver the latest monitoring for the client.
- Restore Client Incidents by investigating and resolving issues with ITRS components in our client environment with assistance.
- Minimum 3 years' experience working in a client-facing environment preferably in a financial institution or vendor and preferably in an IT Operations role.
- Excellent written and oral English language skills.
