Operations and Resource Management Expert
4 days ago
As an Operations and Resource Management Expert at Edelman, you will play a critical role in driving our operational excellence. We are seeking a talented and driven individual to join our operations team due to company growth.
Your primary responsibility will be to develop and implement best practices to fully leverage our talent, ensure client satisfaction, and maximize profitability across accounts. You will manage and optimize the staffing of our resources, providing accurate and insightful reporting and analysis to client leaders and project teams.
You will identify areas of opportunities and provide strategic guidance and thoughtful staffing suggestions to client teams. Reporting to the Head of Operations, you will work closely with client teams, business managers, and project managers to assess planning and project management needs on upcoming projects/retainers.
Key Responsibilities:- Develop a deep understanding of our resource pool, including the strengths, skills, and working styles of our talented experts.
- Collaborate with client leads, project managers, people managers, and business managers to assess planning and project management needs on upcoming projects/retainers.
- Identify the right staffing for projects and optimize teams in partnership with client leads and capability leaders.
- Manage periodic updates to staff planning throughout a project and update the resourcing tool accordingly.
- Compile reports on staff availability and billability on a regular basis.
- Analyze project trends and forecast data to inform the headcount planning process.
- Analyze skills gaps and identify hiring needs in partnership with portfolio leads and people managers.
- Use resource management tools to identify potential instances of over-or-under-utilization and actively work with client leads to address and solve any issues.
- Manage project assignments within and across resource pools, serving as the single point of contact for portfolio teams to fulfill specific resourcing needs.
- Liaise with individual line managers to intelligently staff projects, maximizing individual strengths and skill sets.
- Meditate competitions over resources using set project prioritization guidelines.
We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.
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