Incident Management Expert

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Wipro Technologies Full time

Do you have what it takes to deliver exceptional customer experiences? Are you passionate about technical support and problem-solving? If yes, then Wipro Technologies has an exciting opportunity for you

Job Responsibilities:
  1. Client Support:
  • Provide technical support to clients through various communication channels.
  • Stay informed about new technologies and software to deliver effective solutions.
  • Document all incidents and resolutions in our tracking software.
Process Improvement:
  • Identify areas for improvement and suggest process enhancements.
  • Communicate effectively with clients to understand their needs and concerns.
  • Meet or exceed performance metrics, including SLAs and KPIs.
Team Collaboration:
  • Work collaboratively with the team to resolve complex issues efficiently.
  • Share knowledge and best practices to improve overall service delivery.
  • Contribute to a positive and inclusive work environment.
What We Offer:

We provide a dynamic work environment that values innovation, teamwork, and growth opportunities. If you're passionate about delivering exceptional customer experiences and want to grow your career, we invite you to apply for this exciting opportunity.



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