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Customer Success Advocate

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
About Amazon's IT Services Team

Amazon's IT Services team is dedicated to providing world-class technical support to our employees worldwide. Our team is passionate about delivering exceptional customer experiences and is committed to using the latest technologies to drive innovation and efficiency.

We are seeking an IT Services Support Specialist to join our team. The ideal candidate will be highly skilled in troubleshooting integrated and interdependent computer systems and possess experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.

Responsibilities
  • Provide technical support to Amazon Corporate employees worldwide.
  • Collaborate with other teams to resolve complex technical issues.
  • Develop and implement process improvements to enhance the customer experience.
  • Stay up-to-date with the latest technologies and best practices in IT support.