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IT Infrastructure Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

Job Description

We are seeking a skilled IT Infrastructure Specialist to join our team at VisionX Technologies, Inc. The ideal candidate will be responsible for ensuring the continuous availability and optimal performance of our critical IT infrastructure.

Key Responsibilities

  1. Monitor and evaluate the performance of IT clusters, including resource utilization, system uptime, and workload distribution.
  2. Implement clustering strategies and workload balancing techniques to enhance reliability and scalability.
  3. Leverage real-time monitoring tools and reporting dashboards to track uptime, response times, resolution rates, customer satisfaction, and resource utilization.
  4. Develop and implement availability management plans and strategies to minimize downtime and ensure service continuity.
  5. Participate in incident and problem management processes, focusing on identifying root causes of availability issues and implementing preventative measures.
  6. Contribute to capacity planning activities to ensure that infrastructure resources are sufficient to meet current and future demands.
  7. Monitor and report on SLA compliance related to availability metrics.
  8. Drive continuous improvement initiatives to enhance the availability and reliability of IT services.