Coordination Specialist
4 days ago
We are seeking an experienced Operations Coordinator to join our team at Alturki Holding. The successful candidate will be responsible for ensuring the smooth operation of Diriyah's business activities.
Key Qualifications:- Bachelor's degree in Business Administration or related field.
- At least 2 years of experience in operations or customer service.
- Excellent communication and organizational skills.
- Ability to work in a fast-paced environment.
- Client Satisfaction: Ensure that clients receive exceptional service and support from Diriyah operations team.
- Staffing and Fleet Management: Coordinate with HR and logistics teams to ensure adequate staffing levels and fleet availability to meet customer demands.
- TAMM System Management: Register drivers in TAMM system and track vehicle usage to optimize operational efficiency.
- Dispatch and Coordination: Dispatch drivers and coordinate special requests to ensure timely delivery of services.
- Vehicle Maintenance: Inspect vehicles for operational readiness and ensure they are properly maintained to prevent breakdowns.
- Cleaning and Limo Staff Coaching: Coach and monitor cleaning and limo staff to maintain high standards of quality and customer satisfaction.
- Customer Correspondence: Handle all external and internal correspondence related to departmental functions, vehicle maintenance, service, and quality standards.
- Customer Requests: Handle all customer requests, including Oil Service requests, maintenance requests, and updates to internal systems.
- Logistics and Customer Coordination: Coordinate with Logistics and customers for yearly MVPI and reimbursement if MVPI is performed by the user themselves.
- Accident and Breakdown Vehicle Collection: Communicate with Hemaya Logistics Services for accident and breakdown vehicle collection.
- Accident Disputes: Handle accident disputes by creating requests in ERP and sharing accident documents with the workshop.
- Correspondence with Customers: Pursue correspondence with customers for misuse approval and discounts.
- International Vehicle Permissions: Prepare international vehicle permissions from TAMM and for commercial units' correspondence with GRO to acquire permits from Moroor.
- Traffic Violations: Review traffic violation lists shared with accounts for invoicing and coordinators to notify customers.
- Disputed and Wrong Violations: Coordinate between customers, fleet, and admin for any disputed and wrong violations.
- Early Termination Penalties: If the contract is valid, calculate and share early termination penalties with customers for approval.
- Pool Vehicles: Monitor replacement pool vehicles.
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