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The Guest Services Manager is accountable for managing reservations, communicating with guests, and coordinating with other departments. This includes processing cancellations, maintaining accurate records, and preparing reports on reservation statistics.
The role requires a strong understanding of reservation systems, excellent communication skills, and the ability to work collaboratively with colleagues. Prior experience in a luxury hotel environment and proficiency in English and Arabic languages are highly desirable.
A successful candidate will be able to analyze data, make recommendations for pricing strategies, and ensure seamless operations during periods of high occupancy.