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Experience Management Product Lead

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya Full time

Customer Experience Management Expertise

We're seeking an experienced product manager to lead our Monitor Solution initiative. As a subject matter expert in customer experience management, you'll be responsible for defining product requirements, working with cross-functional teams, and driving product innovation.

About Lucidya:

Lucidya's AI-powered CXM platform helps organizations build human connections and drive real business impact. Our innovative solution enables businesses to turn raw data into meaningful interactions and actionable insights.

Key Responsibilities:

  • Develop and maintain a deep understanding of customer needs and market trends.
  • Work closely with engineering and marketing teams to deliver high-quality products.
  • Define and prioritize product features based on business objectives and customer feedback.
  • Manage relationships with API partners and channel integrations to ensure seamless product operations.