Clinical Support Specialist
2 weeks ago
Fresenius Medical Care North America is seeking a highly skilled Clinical Support Specialist to provide critical clinical and technical support to our customers. As a key member of our team, you will be responsible for assisting customers with the proper use of Dialysis products to ensure optimal patient outcomes.
Key Responsibilities:
- Provides technical and clinical training, education, and ongoing support to certify Nephrologists and Dialysis staff on the use and application of acute and chronic dialysis products
- Offers on-site and/or remote clinical application support to customers by providing scientific, technical information in response to on and off-label inquiries regarding the use of Fresenius medical devices
- Ensures accurate documentation of each site visit to Manager via a standardized reporting mechanism within 24 hours of completion of the visit
- Identifies and reports all adverse events and device deficiencies to Medical Safety per company protocol
Requirements:
- Bachelor's degree in nursing or related field
- A minimum of three years of experience preferably in a similar field
- Excellent business process management skills
- Strong communication and interpersonal skills
- Ability to deal with complexities and meet deadlines
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