Dell Hardware Engineer

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia New York Global Consultants Inc. (NYGCI) Full time

New York Global Consultants Inc. (NYGCI) is a leading provider of IT consulting services, and we are currently seeking a highly skilled Dell Hardware Engineer to join our team.

Job Summary

This role involves providing technical support and engineering expertise to our clients, with a focus on Dell hardware systems.

The ideal candidate will have 5+ years of experience in IT systems support, technical troubleshooting, and diagnostics, as well as strong understanding of hardware/software systems, particularly Dell products.

Key Responsibilities
  1. Conduct comprehensive system diagnostics, verify operational status of hardware/software components, and review system logs and alerts to preemptively address issues.
  2. Perform firmware upgrades on-site, ensuring minimal disruption.
  3. Backup critical configurations and data, validate post-upgrade functionality, and document upgrade activities.
  4. Identify and replace faulty CRUs, ensuring all replacements follow Dell's best practices. Test and validate components and maintain records for inventory tracking.
Qualifications
  1. 5+ years of hands-on experience in IT systems support, technical troubleshooting, and diagnostics.
  2. Strong understanding of hardware/software systems, particularly Dell products.
  3. Proven ability to manage upgrades, asset inventory, and customer relations.
  4. Excellent communication skills and the ability to work independently and as part of a team.

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