Production Support Expert for Murex Systems

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Luxoft Full time

Job Description

We are looking for a highly skilled Murex Technical Support Professional to join our team in Riyad. As a key member of our front office operations team, you will be responsible for providing technical support for our Murex systems.

Your primary responsibilities will include:

  1. Validate the technical flow of all product booking and report issues with the Murex vendor, track the fix, deploy, test, and ensure closure.
  2. Educate users on application usage, best practices, limitations, etc., and support them in catering their needs in the right way.
  3. Manage new CRs coming up related to enhancements/deviations in requirements from Business vs. vendor delivery, etc.
  4. Develop new product pipelines, new portfolios, new currency pairs, simulation views, etc.
  5. Coordinate with Murex on deliverables, support Business and QA teams for SIT, UAT validations, and signoff.
  6. Migration Readiness - Collecting and defining templates for each product category, ensure positions are managed correctly, manual activities, etc.
  7. Any other ad-hoc requests, tracking FO deliverables, status updates on FO stream.


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