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Service Leader

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

Job Summary:

The Saudi Petroleum Services Polytechnic is seeking a skilled and experienced Service Leader to oversee the daily operations of our restaurant, ensuring exceptional guest service and leading our waitstaff team. This role involves coordinating table assignments, assisting guests, and maintaining high hospitality standards in line with industry best practices.

Key Responsibilities:

  • Supervise and support the waitstaff to deliver seamless service.
  • Greet and assist guests, prioritizing their needs and preferences.
  • Take and relay food and beverage orders accurately and efficiently.
  • Maintain clean and well-presented tables at all times.
  • Train and mentor new waitstaff to uphold service excellence.
  • Resolve guest complaints promptly and professionally.
  • Collaborate closely with the kitchen and bar teams to ensure timely service.
  • Foster a culture of health, safety, and hygiene within the restaurant.

Requirements:

  • Previous experience in a similar role, preferably in a luxury hotel or fine dining establishment.
  • Strong leadership and communication skills, with the ability to motivate and guide team members.
  • In-depth knowledge of food and beverage service standards, including menu management and wine pairing.
  • Able to work effectively under pressure and in fast-paced environments.
  • Fluent in English; Arabic language skills are highly valued.