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Director of Hotel Services

2 months ago


Khobar, Eastern Province, Saudi Arabia PrecisionHire Solutions Full time
Job Summary

PrecisionHire Solutions is seeking a highly skilled and experienced Hotel Operations Manager to lead our hotel's day-to-day operations and drive financial returns. As a key member of our team, you will be responsible for managing the hotel's leadership and direction, maximizing sales and revenue, and ensuring the delivery of exceptional guest experiences.

Key Responsibilities
  1. Leadership and Team Development
  • Develop and implement strategies to increase team engagement and motivation.
  • Establish performance and development goals for team members and provide regular feedback and coaching.
  • Oversee HR-related actions and ensure compliance with company policies and procedures.
Guest Experience
  • Ensure that all guest interactions are exceptional and exceed expectations.
  • Collaborate with colleagues to establish and implement services and programs that meet or exceed guest expectations.
  • Monitor and analyze guest feedback to drive improvement in guest satisfaction.
Financial Management
  • Prepare and manage annual budgets and forecasts to drive revenue and profitability.
  • Analyze financial data to identify areas for improvement and implement cost-saving initiatives.
  • Develop and implement strategies to maximize revenue and market share.
Responsible Business Practices
  • Ensure a safe and secure environment for guests, colleagues, and hotel assets.
  • Develop and implement action plans to reduce the hotel's carbon footprint and promote environmental sustainability.
  • Act as a public relations representative to raise awareness of the hotel and brand in the local community.
Key Skills and Qualifications
  • Bachelor's degree or higher in Hotel Administration, Business Administration, or related field.
  • Five to ten years of prior hotel management experience, or equivalent combination of education and experience.
  • Fluent English language skills; other languages an asset.