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Cloud Infrastructure Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Iwhalecloud Full time

Iwhalecloud is a leading technology company providing diverse software solutions and professional services. We are seeking a skilled Cloud Infrastructure Specialist to join our Alibaba Cloud Technical Support Operations team.

Job Description

You will work closely with our customers and internal teams to troubleshoot and resolve technical issues, contribute to process improvement, and maintain a high level of customer satisfaction.

Responsibilities
  • Provide advanced technical support to customers encountering issues with Alibaba Cloud products, networking, Kubernetes deployments, and DNS configurations.
  • Collaborate with cross-functional teams to resolve complex technical problems promptly.
  • Document customer interactions, issues, and resolutions in a clear and concise manner.