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Client Experience Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

Customer Focus:

Saudi Petroleum Services Polytechnic seeks a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and maintaining strong relationships with our clients.

Key Responsibilities:

  1. Provide responsive and courteous support to customers through various channels, including phone, email, and chat.
  2. Analyze customer issues and develop effective solutions to resolve their queries.
  3. Work closely with internal teams to ensure seamless service delivery and achieve customer satisfaction targets.
  4. Stay up-to-date with company policies and procedures to provide accurate information to customers.

Requirements:

  1. Exceptional communication and interpersonal skills with the ability to build rapport with diverse customer groups.
  2. Ability to work in a dynamic environment with multiple priorities and deadlines.
  3. Strong analytical skills with the ability to troubleshoot complex customer issues.
  4. Proficiency in Microsoft Office applications and familiarity with CRM software.