Front-of-House Senior Executive

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Patchi Full time

Career Overview

Patchi Café is a leading provider of high-quality food and beverage services, with a strong reputation for excellence in customer experience.

About the Role

The Area Manager will be responsible for overseeing the performance of assigned outlets, ensuring consistency in customer experience and delivering high-quality food & beverage services.

Main Duties & Responsibilities
  • Manage and supervise all assigned Outlets, regularly scheduling visits and report directly to the F&B Country Manager.
  • Ensure proper control measures are in place.
  • Review and analyze monthly results, highlight problem areas, and take appropriate action to rectify poor performances in coordination with the F&B Country Manager.
  • Ensure to be fully aware of current trends in the industry, share suggestions to the F&B Country Manager for the benefit of the company.
  • Prepare/review and ratify all required paperwork, including forms, reports, and schedules in an organized and timely manner.
  • Ensure compliance with all regulations pertaining to health, safety, and labor requirements of Patchi Café restaurants, employees, and guests.
  • Monitor quality control procedures and evaluate food products to ensure that quality standards are consistently attained.
  • Act as a replacement when the Outlet Manager or Assistant Outlet Manager are unavailable.
  • Oversee the full procurement cycle for the Front-of-House operations, including purchasing, receiving, and storing in coordination with the F&B Country Manager.
  • Ensure that stock levels are well determined as per the set PAR levels and operational requirements.
  • Implement cost control measures by consistently reviewing waste sheets, inventory reports, and purchase/requisition orders.
  • Analyze variances in inventory, identify cost-saving opportunities, and take proactive steps to mitigate wastage and reduce operational expenses.
  • Ensure that all employees are well-supervised, oriented, and motivated to deliver exceptional performance.
  • Set clear expectations for sales targets, service standards, facility appearance, sanitation, and cleanliness, and monitor their execution, reporting progress and issues to the F&B Country Manager.
  • Collaborate with the HR Department and line management positions to effectively hire, train, supervise, promote, and if necessary, terminate staff within the assigned Outlets.
  • Participate actively in the recruitment process to ensure that the most qualified individuals are selected for vacancies.
  • Ensure that all guest complaints and concerns are addressed promptly, courteously, and effectively as per Patchi Café's standards.
  • Ensure that all daily administrative tasks are completed effectively and in a timely manner.
  • Conduct regular briefings, debriefings, and other meetings as necessary to foster effective communication among the Front-of-House staff as per Patchi Café's standards.
Requirements

The ideal candidate will possess:

  • Bachelor's degree in hospitality management or accumulated years of experience and proven capability in management.
  • Minimum of 8 years of experience in the Food and Beverage industry including managerial exposure, preferably in a high-end concept.
  • Good command of English and the local language.
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales, Business Development, and Administrative

Industries

Retail and Food and Beverage Services

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