Senior Technical Support Lead

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Serco Full time

Are you a skilled IT professional looking for a challenging and rewarding role in a fast-paced environment? As a Senior IT Support Engineer at Serco, you will have the opportunity to utilize your technical expertise to deliver exceptional IT services to our clients.

The successful candidate will have a strong understanding of IT Service Management principles, excellent analytical and problem-solving skills, and the ability to communicate effectively with stakeholders at all levels.

Responsibilities of this role include providing high-quality technical support to our customers, resolving complex technical issues, and maintaining accurate records of all incidents and service requests.

You will also be responsible for attending to Field Services related Incidents, Problems, Service Requests, Change Requests, and Projects tasks for allocated contracts, providing resolution for End User Technology issues, and undertaking scheduled routine and ad-hoc maintenance and embody system upgrades, security upgrades, and changes to the deployed systems where necessary.

A key aspect of this role is providing accurate and comprehensive documentation for all Incidents, Problems, Service Requests, Change Requests, and Projects tasks, including investigation, fault resolution, time taken, work done, asset update, and any follow-up work that may be necessary.

Experience working in a multinational company, having a Bachelor's degree in Information Technology / Computer Engineering / Computer Science or equivalent, and possessing Microsoft 365 Certified Modern Desktop Administrator Associate certification are highly desirable qualifications for this role.



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