Luxury Retail Leader

3 days ago


Jeddah, Makkah Province, Saudi Arabia BVLGARI Full time
About Bulgari Middle East

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

We are seeking a highly skilled and experienced retail professional to join our magnificent maison in Jeddah, Saudi Arabia.

Job Responsibilities
  • Develop and implement sales strategies to drive business growth and customer satisfaction.
  • Lead a team of sales professionals to deliver exceptional customer experiences and achieve sales objectives.
  • Monitor market trends and competitor activity to stay ahead in the luxury retail landscape.
  • Partner with regional CRM teams to review and implement client retention and growth strategies.

Main Accountabilities:

Business Management:

  • Manage store operations to ensure efficient and effective management of inventory, stock, and visual merchandising.
  • Analyze sales data and mystery shopping results to identify areas for improvement and implement corrective actions.
  • Stay up-to-date with company norms and procedures, including discounts and promotions.

Team Management:

  • Coach and develop sales teams to improve their skills and knowledge on different topics, including collections, selling techniques, brand, and inspiration stories.
  • Structure routine moments for coaching and feedback to ensure consistent delivery of unique and memorable shopping experiences.
  • Adapt and implement localized onboarding plans for new joiners where applicable.

Client Management:

  • Nurture relationships with clients to create a culture of long-term relationship building and client satisfaction.
  • Support social events and activities to promote new business opportunities and client engagement.
  • Address client concerns/disputes/complaints to restore client satisfaction.


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