Luxury Retail Leader
3 days ago
Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.
We are seeking a highly skilled and experienced retail professional to join our magnificent maison in Jeddah, Saudi Arabia.
Job Responsibilities- Develop and implement sales strategies to drive business growth and customer satisfaction.
- Lead a team of sales professionals to deliver exceptional customer experiences and achieve sales objectives.
- Monitor market trends and competitor activity to stay ahead in the luxury retail landscape.
- Partner with regional CRM teams to review and implement client retention and growth strategies.
Main Accountabilities:
Business Management:
- Manage store operations to ensure efficient and effective management of inventory, stock, and visual merchandising.
- Analyze sales data and mystery shopping results to identify areas for improvement and implement corrective actions.
- Stay up-to-date with company norms and procedures, including discounts and promotions.
Team Management:
- Coach and develop sales teams to improve their skills and knowledge on different topics, including collections, selling techniques, brand, and inspiration stories.
- Structure routine moments for coaching and feedback to ensure consistent delivery of unique and memorable shopping experiences.
- Adapt and implement localized onboarding plans for new joiners where applicable.
Client Management:
- Nurture relationships with clients to create a culture of long-term relationship building and client satisfaction.
- Support social events and activities to promote new business opportunities and client engagement.
- Address client concerns/disputes/complaints to restore client satisfaction.
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