Technical Solution Architect Lead
2 days ago
We are seeking an experienced Senior Technical Consultant to join our team at ServiceNow. As a key member of our consulting team, you will be responsible for delivering Industry best practices around Customer Service, Field Service, Knowledge and Contact Center processes across functional silos, geographic and business unit boundaries.
About the Role- Subject Matter Expert on the delivery of CSM platform.
- Lead all technical aspects of project delivery and solution delivery including application UI configuration, workflow configuration, and development of client-specific reporting.
- Develop requirement integration components such as SSO, LDAP, etc.
- Interface with ServiceNow technical teams to successfully set up the SaaS platform.
To be successful in this role, you will need:
- Proven experience as a key technical resource leading the development of solutions in client environments.
- Experience of WebServices, APIs, Database-level integrations/ETL, Windows/Linux Operating System, Virtual machine configuration and connectivity.
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
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