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Operations Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia HelloApp Full time

Job Summary: As a Service Operations Specialist at HelloApp, you will play a vital role in ensuring the efficient onboarding of service providers, accurate data entry, and timely resolution of adjustment tickets.

We are seeking an organized and detail-oriented individual to join our team. Key Responsibilities include:

  • Onboarding Process: Assist in gathering and verifying necessary documentation for service providers, adhering to KYC and service level requirements.
  • Data Entry: Perform tasks accurately and efficiently to support operational processes.
  • Adjustment Tickets: Handle and resolve issues promptly, documenting all interactions with the Back Office Team Leader.
  • Performance Monitoring: Support the Back Office Team Leader in monitoring and reporting on service provider performance.
  • Process Improvement: Collaborate with team members to identify and implement process enhancements, promoting service delivery and operational efficiency.
  • Escalated Issues: Follow up as directed by the Team Leader, addressing and resolving concerns with relevant teams.

Qualifications:

  • Prior experience in a back office or administrative support role is beneficial.
  • Strong organizational and data entry skills, focusing on accuracy and attention to detail.
  • Effective communication skills and the ability to work collaboratively within a team.
  • Familiarity with KYC processes and basic regulatory compliance is advantageous.