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IT Infrastructure Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

About Ihgarmyhotels

Ihgarmyhotels is a boutique hotel company that pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people's lives better.

Our ideal team member has an inclusive spirit who embraces individuality and can cultivate a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Key Responsibilities

  1. System Maintenance: Regularly checking and maintaining the hotel's IT infrastructure, including servers, networks, and computer systems, to ensure they are functioning properly.
  2. Technical Support: Providing technical support to hotel staff and guests, addressing any IT-related issues they may encounter, such as connectivity problems, software issues, or hardware malfunctions.
  3. AV Equipment Management: Setting up, operating, and maintaining audio-visual equipment for events, conferences, and meetings. This includes projectors, sound systems, microphones, and video conferencing tools.
  4. Network Management: Monitoring and managing the hotel's network to ensure reliable and secure internet access for guests and staff. This includes troubleshooting network issues and optimizing network performance.
  5. Software Updates: Installing and updating software on hotel computers and devices to ensure they are running the latest versions and are secure from vulnerabilities.
  6. Security Management: Implementing and maintaining IT security measures to protect the hotel's data and systems from cyber threats. This includes managing firewalls, antivirus software, and data encryption.
  7. Inventory Management: Keeping track of IT and AV equipment inventory, ensuring that all necessary equipment is available and in good working condition.
  8. Training: Providing training to hotel staff on the use of IT and AV equipment, as well as best practices for IT security and troubleshooting common issues.
  9. Collaboration: Working closely with other departments, such as the events team, to ensure that all technological needs for events and conferences are met.
  10. Documentation: Maintaining detailed records of IT and AV equipment, network configurations, and any technical issues or resolutions. This helps in troubleshooting future problems and planning for upgrades.
  11. Project Management: Leading or participating in IT projects, such as system upgrades, new software implementations, or network expansions, to improve the hotel's technological capabilities.