IT Supervisor

At ALJOMAIH BOTTLING PLANTS, we are seeking an experienced IT Services Supervisor to join our team. This is a key role within our organization, responsible for managing and delivering exceptional IT services.

The successful candidate will be responsible for ensuring that service requests are promptly acknowledged and resolved within specified timeframes. They will develop and implement workflows to streamline the identification, receipt, documentation, distribution, and resolution of incidents and problems.

This role requires strong leadership and communication skills, with a customer-centric approach. The ideal candidate will have a proven track record in IT service delivery management or a related field, with a focus on change management principles.

The position also requires strong knowledge of IT service management frameworks (e.g., ITIL). The successful candidate will analyze data and produce meaningful reports on performance and service quality.

We offer a comprehensive benefits package and a competitive salary. If you are interested in this opportunity, please submit your application through our website.