Senior Monitoring Analyst Lead
1 day ago
Job Description
We are seeking an experienced Senior Monitoring Analyst to join our team at Ejada Systems Limited. As a key member of our IT operations team, you will be responsible for leading the monitoring and analysis of our IT systems, infrastructure, and business applications.
Key Responsibilities:
- Oversee and guide the monitoring of alerts and incidents using various tools.
- Provide advanced troubleshooting for complex issues, including 2nd-level and escalation support.
- Lead the identification and suppression of false positive alerts, improving monitoring efficiency.
- Develop and optimize monitoring processes and workflows in collaboration with other teams.
- Conduct regular reviews of critical business and IT systems to identify potential risks.
- Provide mentorship and technical guidance to junior monitoring analysts.
- Lead transaction monitoring activities with a deep understanding of banking systems and workflows.
Qualifications and Education Requirements
A Bachelor's degree in IT, Computer Science, or a related field is required. A minimum of 4 years of experience in IT operations, system monitoring, or a related role is also necessary. Familiarity with banking systems and transaction monitoring processes is highly desirable.
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