Help Desk Manager

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time
About the Position

The Service Management Expert will be responsible for overseeing the implementation of IT service management processes. This includes developing and maintaining ITSM policies, procedures, and standards.

Main Responsibilities:
  • Develop and implement ITSM policies, procedures, and standards.
  • Collaborate with IT teams to identify and resolve technical issues.
  • Manage and prioritize IT help desk tickets to ensure timely resolution.
Requirements
  • Bachelor's degree in Computer Science or a related field.
  • Minimum 2 years of experience in IT services and help desk support.


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