Workforce Planning Strategist

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time
Senior Manager, Workforce Management – Customer Service

Keeta revolutionizes the food delivery space by leveraging cutting-edge technology to provide fast and reliable experiences. As a dynamic and innovative global platform, Keeta aims to provide better lives for people through eating.

This role is ideal for data-driven strategists with passion for workforce planning, operational efficiency, and customer service excellence. It involves leading, innovating, and optimizing workforce management at scale.

Key Responsibilities:

  • Forecast & Plan: Use historical data and trends to develop short- and long-term workforce forecasts, ensuring optimal staffing and resource planning.
  • Scheduling & Real-Time Management: Design and optimize schedules, oversee real-time workforce adjustments, and lead teams to handle dynamic service demands.
  • Performance Analytics & Optimization: Track key KPIs (service levels, AHT, staff utilization), drive data-backed improvements, and collaborate with operations to enhance efficiency.
  • Tools & System Management: Implement and maintain WFM tools (e.g., Genesys, Verint, Aspect) while exploring automation and AI-driven optimizations.
  • Cross-Team Collaboration: Partner with operations, recruitment, training, and tech teams to align workforce strategies with business goals.

What You'll Get:

  1. Innovation-Driven: Keeta uses advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  2. Fast-Growing & Dynamic: Keeta expands quickly, offering endless opportunities for personal and professional growth.
  3. Global Impact: Join a company transforming the way people enjoy food, impacting communities worldwide.


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