Workforce Planning Strategist
6 days ago
Keeta revolutionizes the food delivery space by leveraging cutting-edge technology to provide fast and reliable experiences. As a dynamic and innovative global platform, Keeta aims to provide better lives for people through eating.
This role is ideal for data-driven strategists with passion for workforce planning, operational efficiency, and customer service excellence. It involves leading, innovating, and optimizing workforce management at scale.
Key Responsibilities:
- Forecast & Plan: Use historical data and trends to develop short- and long-term workforce forecasts, ensuring optimal staffing and resource planning.
- Scheduling & Real-Time Management: Design and optimize schedules, oversee real-time workforce adjustments, and lead teams to handle dynamic service demands.
- Performance Analytics & Optimization: Track key KPIs (service levels, AHT, staff utilization), drive data-backed improvements, and collaborate with operations to enhance efficiency.
- Tools & System Management: Implement and maintain WFM tools (e.g., Genesys, Verint, Aspect) while exploring automation and AI-driven optimizations.
- Cross-Team Collaboration: Partner with operations, recruitment, training, and tech teams to align workforce strategies with business goals.
What You'll Get:
- Innovation-Driven: Keeta uses advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta expands quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company transforming the way people enjoy food, impacting communities worldwide.
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