Quality Assurance Expert
4 days ago
We're seeking a highly skilled Quality Assurance Data Analyst to join our team at Tabby. As a Quality Assurance Data Analyst, you will play a critical role in analyzing data related to agent performance, customer satisfaction (CSAT) surveys, and other key metrics.
The ideal candidate will have a strong analytical mindset, expertise in data analysis tools, and a deep understanding of customer experience metrics. You will collaborate closely with QA teams, customer support managers, and other stakeholders to ensure data insights are translated into effective strategies for improving customer experience.
- Analyze data related to agents' quality scores, QA performance, QA queue of tasks, CSAT surveys, etc.
- Create comprehensive reports and dashboards to visualize key metrics and insights for stakeholders.
- Identify patterns and trends in QA data to uncover root causes of quality issues.
- Provide actionable recommendations to improve agent performance and customer interactions.
- Monitor the impact of QA initiatives and track progress over time.
- Work experience as a data analyst for 3+ years.
- Advanced knowledge of SQL, Python.
- Experience using Tableau/Metabase or similar data visualization tools.
- Structured approach to problem-solving alongside strong quantitative skills.
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Quality Assurance Expert
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Expert to join our team at Laverne Group | مجموعة لافيرن. The ideal candidate will have a strong background in quality management and customer service.
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Quality Assurance Expert
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia RGBSI Full timeJob Title: Quality Assurance ExpertAbout the Role:We are seeking a seasoned Quality Assurance Expert to join our team as a Freelance Quality Specialist. In this role, you will be responsible for ensuring the highest quality standards in the automotive industry.Key Responsibilities:Supplier Development: Conduct thorough assessments of potential suppliers to...
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Electrical Quality Assurance Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full timeJob DescriptionWe are seeking a skilled Electrical Quality Assurance Specialist to join our team at Quality Enterprises USA. The successful candidate will be responsible for improving product quality during the manufacturing process.Main Responsibilities:Manage quality systems, validate new/existing products, and address non-conformities.Oversee design...
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Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full timeJob Summary:We are seeking a highly skilled Medium Voltage Quality Assurance Professional to join our team at Quality Enterprises USA. As a member of our quality assurance team, you will play a critical role in ensuring the quality of our medium voltage systems.Your Key Responsibilities:Develop and implement quality management systems to ensure compliance...
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SAP Quality Assurance Expert
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full timeAbout the PositionThe SAP Quality Assurance Expert is responsible for ensuring the quality of SAP implementations across the organization. This position requires a strong understanding of SAP systems and processes, as well as excellent analytical and problem-solving skills.Main ResponsibilitiesQuality Assurance: Conduct quality assurance reviews of SAP...
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Quality Assurance Expert
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full timeAbout Duncan & Ross, a leading technology firm.We are seeking a highly skilled Quality Assurance Expert to join our team.Responsibilities:Assume responsibility for IT and Software Quality Assurance with at least 2 years of experience.Proficiency in manual testing and familiarity with automated testing tools such as JIRA, TestRail, ALM, etc.Experience with...
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Quality Assurance Learning Expert
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mirai, a Scopely company Full timeMirai, a Scopely company, is seeking a seasoned professional to join our team as a Quality Assurance Learning Expert. The ideal candidate will have extensive experience in designing and delivering training programs for various roles in the QA organization of our Riyadh office.The Quality Assurance Learning Expert will work closely with subject matter experts...
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Voltage Control Engineer Quality Assurance
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full timeJob OverviewWe are looking for a highly skilled Medium Voltage Electrical Quality Manager to join our team at Quality Enterprises USA. The successful candidate will be responsible for managing quality assurance activities across multiple sites.Main Responsibilities:Develop and implement quality management systems across multiple sites.Conduct regular audits...
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Quality Assurance Expert
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia TAWANTECH Full timeAs a Senior Quality Assurance Analyst at TAWANTECH, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality software solutions. Our company values innovation, collaboration, and excellence, and we are committed to providing our employees with a stimulating and supportive work...
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Quality Assurance Expert
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia TAWANTECH Full timeJob DescriptionWe are seeking a highly experienced Senior Quality Assurance Analyst to join our team at TAWANTECH. As a key member of our quality assurance department, you will play a critical role in ensuring the highest level of quality in our banking solutions.About the Role:Design and prepare detailed Quality Assurance Strategies, QA Plans, Test...
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Quality Assurance Expert
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Syarah Full timeSyarah is revolutionizing the car buying experience in Saudi and the Middle East, offering a seamless digital journey for customers. Our mission is to turn car buying into an experience of delight, comfort, and peace of mind.We are seeking ambitious professionals who share our vision and passion for harnessing technology to deliver exceptional customer...
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Quality Assurance Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full timeThis role involves overseeing quality control processes to ensure efficiency, timeliness, and adherence to established standards.Key ResponsibilitiesDevelop and implement quality control strategiesConduct regular inspections and testing activitiesCollaborate with cross-functional teams to drive project executionAnalyze inspection reports for...
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Quality Assurance Expert
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cognizant Full timeWe are seeking a highly experienced Software Testing Manager with 8 to 12 years of experience in finance and accounting. The ideal candidate will have a strong background in web application test metrics and reporting, SNOW testing tools and frameworks, manual end-to-end testing, basic programming, and Rally, HP ALM, Jira.Key ResponsibilitiesLead...
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Software Quality Assurance Expert
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Supertech Group Full timeWe are seeking a seasoned Software Quality Assurance expert to join our team at the Supertech Group. This is an exceptional opportunity for a professional with extensive experience in software testing and quality assurance to drive continuous improvement in our software development lifecycle.Job DescriptionKey Responsibilities:Develop and Implement QA...
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Quality Assurance Specialist
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Egis Full timeJob Overview: Egis is a leading international player in architecture, consulting, construction engineering, and mobility services. Our team of experts creates and operates intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable, and resilient territorial development.We are currently seeking...
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Quality Assurance Coordinator
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Full timeWe are seeking an exceptional Quality Assurance Coordinator to join our team at Riyadh.About the RoleThe Quality Assurance Secretary will be responsible for coordinating quality assurance processes and procedures, ensuring compliance with academic standards and regulatory requirements.Coordinate quality assurance meetings, including scheduling, agenda...
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Electrical Engineer for Quality Assurance
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full timeJob Description:We are seeking a highly skilled Electrical Engineer to join our team at Quality Enterprises USA. As a Quality Control Specialist, you will be responsible for ensuring the quality of our medium voltage systems.Your Key Responsibilities:Develop and implement quality management systems to ensure compliance with ISO standards.Coordinate...
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Quality Assurance Secretary
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Elm University Full timeCompany:Riyadh Elm UniversityLocation:Riyadh, Saudi ArabiaDepartment:Quality Assurance OfficeSub Department:Quality Assurance OfficePosition/Job Title:Quality Assurance SecretaryGender:Male / FemaleJob RequirementJOB DESCRIPTIONThe Quality Assurance Secretary will provide administrative support to the Quality Assurance Office, assisting in the implementation...
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Quality Assurance Administrator
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Elm University Full timeCompany OverviewRiyadh Elm University, a premier institution in the heart of Saudi Arabia, seeks a highly skilled Quality Assurance Secretary to join its dedicated team.Job DescriptionThe successful candidate will provide administrative support to the Quality Assurance Office, ensuring the implementation and maintenance of quality assurance processes and...
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Quality Assurance Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia BAE Systems Full timeAbout the RoleThe Quality Assurance Specialist will be required to lead and conduct process confirmations, audits, assessments, and investigations into product and/or process failures in line with business needs. This individual will provide an interface with internal and external customers on Quality Assurance matters and must possess confidence and...