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Customer Engagement Director

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Red Bull MOBILE Saudi offered by FNT Full time
About the Role
The Customer Engagement Director - Prepaid will be responsible for leading the development and implementation of strategic products, services, and campaigns to drive growth and innovation in our consumer prepaid business. In this role, you will analyze customer and market needs to identify trends and opportunities, utilizing digital-first customer journeys and smart pricing strategies. Your key responsibilities will involve driving segment growth, ensuring timely execution of initiatives, and collaborating with stakeholders to boost customer satisfaction and brand equity.

Key Responsibilities:
  • Develop a comprehensive strategy for the prepaid product portfolio that ensures strong commercial performance and differentiation in the market.
  • Drive customer satisfaction and brand equity while meeting revenue goals in line with customer segment guidelines and targets.
  • Analyze customer and market needs to identify trends and opportunities, utilizing digital-first customer journeys and smart pricing strategies.