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Mechanical Field Service Engineer
2 months ago
We are seeking a highly skilled Mechanical Field Service Engineer to join our team at National Oilwell Varco. As a key member of our global service organization, you will be responsible for providing technical support and maintenance services to our customers.
Key Responsibilities:- Travel to Customer Sites: Travel to customer sites to inspect, install, commission, test, calibrate, upgrade, repair, refurbish, and maintain ARM/NOV drilling equipment and products.
- Technical Support: Provide technical support and guidance to customers on the safe and proper operation of our products.
- Service Reporting: Prepare and submit detailed service reports and documentation to customers and internal stakeholders.
- Training and Development: Train customers on the safe and proper operation of our products and provide technical training to internal teams.
- Problem-Solving: Investigate and resolve equipment-related problems and non-conformance reports (NCRs) in a timely and efficient manner.
- Operational Analysis: Conduct field operational analysis and surveys to identify areas for improvement and optimize equipment performance.
- Communication: Provide regular updates and feedback to customers and internal stakeholders on job progress and completion.
- Documentation: Maintain accurate and detailed records of all service activities and submit reports in a timely manner.
- Collaboration: Collaborate with internal teams and customers to ensure seamless service delivery and resolve any issues that may arise.
- Technical Knowledge: Possess technical knowledge of drilling equipment and products, including ARM/NOV supplied equipment.
- Analytical Skills: Demonstrate strong analytical skills with the ability to problem-solve and think critically.
- Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
- Time Management: Demonstrate strong time management skills to prioritize tasks and meet deadlines.
- Customer Focus: Possess a customer-focused mindset to deliver exceptional service and support.
- Technical Learning: Demonstrate a willingness to learn and adapt to new technologies and equipment.
- Decision Making: Possess the ability to make sound decisions in a fast-paced environment.
- Teamwork: Demonstrate strong teamwork and collaboration skills to work effectively with internal teams and customers.
