Security Operations Manager

4 days ago


Jeddah, Makkah Province, Saudi Arabia The First Group Full time
Overview

The First Group is committed to providing a safe and secure environment for our guests and employees. As a leader in the hospitality industry, we strive to maintain the highest standards of safety and security.

Silver Sands Beach, located on the edge of the Red Sea, is a premier community that embodies our commitment to excellence. With its seamless blend of coastal ambience and convenient city access, this resort offers an unparalleled lifestyle for discerning individuals and families.

Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

Job Description

The position of Security Supervisor plays a critical role in protecting and safeguarding all hotel guests, employees, their belongings, and all hotel assets under the guidance of the Chief Security Officer.

The successful candidate will assist in coordinating Security operations to ensure maximum efficiency and guest satisfaction, promoting the desired work culture.

Responsibilities
  • Understand and stay up-to-date with all hotel-related services and products, making recommendations to hotel guests and employees.
  • Perform tasks consistently in line with Hotel standards and adhere to all Hotel rules and procedures, as well as UAE legal requirements.
  • In the absence of the Chief Security Officer, manage the department according to established standards, providing a safe, secure, courteous, professional, efficient, and flexible service at all times, following Hotel Standards of Performance.
  • Perform minimum one patrol per each shift of all areas of the property to observe and report any irregularities to CSO.
  • Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, security grooming, and key control.
  • Maintain proper and accurate records of all documents, including Security Log, Incident Report, Key Control, Lost and Found, Quarantine list, Visitor Passes, and gate pass.
  • Handle investigation and make unbiased incident reports on all claims involving thefts, accidents, injury, property damage, vandalism, and trespassing from either guests, visitors, or employees to Management.
Requirements
  1. Minimum five years of experience in the security field.
  2. Previous experience as a Security Supervisor within the hospitality industry.
  3. Extensive knowledge of security protocol and procedures.
  4. Excellent management and supervisory skills.
  5. Excellent written and verbal communication skills.
  6. Ability to provide training on security policies and procedures.
  7. Ability to work with confidential and classified information.
  8. Any other training or certifications related to security are advantageous.


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