IT Support Engineer

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
Company Overview

At Amazon, our mission is to be the place where our customers can find, discover, and buy anything online. We are constantly striving to innovate and improve our services to meet the needs of our customers.

Job Description

This role involves working as part of a busy support team to implement and maintain IT infrastructure, interfacing confidently with senior management stakeholders, and providing a support service that ensures all IT equipment and infrastructure is running at optimum performance.

Responsibilities:
  • Managing the availability of all IT equipment and infrastructure through continuous improvement and looking to improve equipment efficiencies and cost reductions accordingly.
  • Liaising with global SME teams to facilitate the installation and maintenance of networking and server infrastructure, in accordance with Amazon standards.
  • Creation, review, revision, and execution of change management requests and project plans as required.
  • Performing site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health & Safety guidelines as required.
  • Representing the IT department in site meetings/conference calls and being the point of contact/escalation for the business and other support functions.
  • Acting as a point of contact for contractors or external suppliers and clearly communicating technical issues and Amazon standards.

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