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Customer Experience Lead

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Job Overview

We are seeking a highly skilled Restaurant Operations Manager to join our Management Team. The ideal candidate will have experience in managing a high-volume, fast-paced restaurant environment.

Main Responsibilities

  • Schedule staff effectively to meet business demands.
  • Assume leadership roles in the absence of senior management.
  • Lead by example, demonstrating a strong work ethic and commitment to excellence.
  • Maintain accurate records, including employee evaluations and store documentation.
  • Conduct regular equipment checks to prevent breakdowns.
  • Enforce strict food safety and sanitation protocols.
  • Analyze sales data to optimize inventory management and cost control.
  • Ensure seamless communication between departments.
  • Handle customer complaints in a professional manner.
  • Develop and implement training programs to enhance staff performance.
  • Rotate new employees and trainees to promote skill development.
  • Delegate tasks and set clear expectations for team members.
  • Identify and address potential security risks.
  • Adhere to company policies and procedures.