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Guest Service Representative

2 months ago

Khobar, Eastern Province, Saudi Arabia IHG Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at IHG Hotels & Resorts. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Check-In and Check-Out: Perform all check-in and check-out tasks, ensuring a smooth and efficient process for our guests.
  • Reservation Management: Manage online and phone reservations, providing accurate and timely information to our guests.
  • Customer Service: Respond to clients' complaints in a timely and professional manner, resolving issues to their satisfaction.
  • Room Assignment and Maintenance: Welcome guests upon their arrival, assign rooms, and liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs.
  • Upselling and Cross-Selling: Upsell additional facilities and services, when appropriate, to enhance our guests' experience.
  • Record Keeping: Maintain updated records of bookings and payments, ensuring accurate and efficient record-keeping.
Requirements and Skills:
  • Work Experience: Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Technical Skills: Experience with hotel reservations software and understanding of how travel planning websites operate.
  • Customer Service Attitude: A customer service attitude and excellent communication and organizational skills.
  • Education: A degree in hotel management is a plus.
What We Offer:

In return for your hard work, you can look forward to a competitive salary and benefits package, including duty meals and discounted hotel accommodation worldwide. We offer a supportive and inclusive work environment, where you can grow and develop your career with us.

As a Guest Service Agent with IHG Hotels & Resorts, you will have the opportunity to work with a global hospitality company with over 5000 hotels in over 100 countries around the world. We are committed to providing exceptional service to our guests and creating memorable experiences for them.