Customer Experience Manager
2 days ago
Our Mission
We aim to create, improve, and prolong lives through innovative science and technology. Our teams work together across 6 continents, driven by passion and relentless curiosity, to help patients at every stage of life.
Role Overview
This position as a Digital Product Specialist is centered around enhancing relationships between our organization and healthcare professionals through digital channels. Key responsibilities include developing and implementing quarterly customer plans, conducting promotional calls, sending follow-up communications, and driving customer retention.
- Develop and implement OCCPs in collaboration with the line manager.
- Engage with HCPs via video and phone calls to share product information and address questions.
- Send targeted communications following interactions and feedback.
- Enhance customer retention and event attendance by tailoring invitations and follow-ups for HCPs.
- Implement compliant consent processes aligned with TA requirements.
- Achieve both qualitative and quantitative KPIs by utilizing engagement metrics and HCP feedback.
Essential Qualifications
- One year of experience within our organization in Saudi Arabia.
- Strong passion for digital tools and platforms for effective customer engagement.
- Excellent communication skills in Arabic and English.
- Potential for occasional on-field presence to support consenting processes and events.
-
Customer Experience Coordinator
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full timeJob SummaryVacancyJob Reference Number: VN1158Employment Type: PermanentWe are seeking a proactive and excellent communicator to provide exceptional customer service and solve challenges.As a Customer Care Specialist, you will provide sales and general support for exhibitors within the Middle East via inbound and outbound phone calls, live chat, e-mail,...
-
Customer Experience Manager
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeAbout the Team:We are a dynamic team of professionals who are passionate about delivering exceptional customer experience. As a Customer Experience Manager, you will play a critical role in ensuring that our customers receive the highest level of service and support.Key responsibilities include developing and implementing customer-centric processes and...
-
Customer Experience Manager
7 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Four Seasons Hotel Full timeAbout the JobWe are seeking a highly skilled Customer Experience Manager to join our team at Four Seasons Hotel Riyadh. The ideal candidate will have excellent leadership skills and a passion for delivering exceptional customer experiences.Main ResponsibilitiesGreet and assist customers in a friendly and professional manner.Maintain a deep understanding of...
-
Customer Experience Manager
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full timeCustomer Service Quality Assurance ManagerKeeta is a pioneering brand in the food delivery space, leveraging cutting-edge technology to provide seamless experiences.As a dynamic platform, Keeta has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.We are seeking an experienced Customer Service Quality Assurance Manager to lead...
-
Customer Experience Manager
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full timeIn today's fast-paced retail landscape, the ability to adapt and innovate is crucial for success.Chalhoub Group recognizes this need and has developed a robust strategy to deliver exceptional Guest Experiences.Our Luxury Tech Consultants play a vital role in implementing CRM, CX, and other key customer and people initiatives in-store to drive sales and...
-
Customer Experience Manager
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Aquarabia Qiddiya City Full timeAquarabia Qiddiya City is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing CRM strategies designed to enhance guest engagement, retention, and lifetime value across digital, in-park, and customer service channels.Key Responsibilities:Develop and...
-
Customer Experience Manager
7 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Kone México Full timeService Operations LeaderKONE México is looking for a skilled Service Operations Leader to join our team as a Head of Service in Riyadh, Saudi Arabia.The successful candidate will be responsible for leading and coaching a team of Maintenance Supervisors to achieve operational targets and objectives.This role requires strong leadership and communication...
-
Customer Support Representative
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full timeRole OverviewWe are seeking a highly skilled Customer Support Representative to join our team at GES - Global Experience Specialists. As a key member of our operations team, you will be responsible for delivering exceptional customer service and support to our clients across the Middle East region.About UsGES is a global leader in face-to-face live events...
-
Customer Experience Manager
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Bulgari S.P.A. Full timeWhy Join Us?At Bulgari S.P.A., we are committed to creating a workplace culture that is both inspiring and inclusive.We believe in empowering our employees to reach their full potential, through ongoing training, mentorship, and career development opportunities.In this role, you will have the opportunity to work with a talented team of professionals, share...
-
Customer Experience Manager
7 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia PAUSEAWAY Full timePAUSEAWAY is seeking a skilled Guest Relations Specialist to deliver exceptional customer experiences. In this role, you will be responsible for managing guest requests, answering inquiries, and addressing complaints.You will also introduce our PAUSEAWAY concept and facilities to our guests, establishing friendly relationships with them. To succeed in this...
-
Sales and Customer Experience Manager
7 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Al Futtaim Private Company (LLC) Full timeJob OverviewThe Sales and Customer Experience Manager plays a crucial role in achieving sales growth and profitability, delivering exceptional customer satisfaction, maintaining merchandising standards, ensuring operational efficiency, and leading the training and development of the store team.ResponsibilitiesBuild a strong team culture by recruiting,...
-
Customer Experience Quality Manager
7 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full timeJob DescriptionWe are seeking a highly skilled Customer Experience Quality Manager to join our team at Morni | مرني. As a key member of our quality assurance department, you will be responsible for ensuring that our customer service interactions meet the highest standards of quality and compliance.Key Responsibilities:Review and evaluate agent...
-
Customer Experience Director
7 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Client of Michael Page Full timeJob DescriptionThe Director - Customer Products and Martech plays a vital role in shaping the company's technology strategy, driving innovation, and delivering exceptional customer experiences.Leadership and Strategy: Lead the strategy, development, and execution of customer-facing products and Martech solutions.Cross-functional Collaboration: Serve as a...
-
Guest Experience Coordinator
7 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full timeWe are seeking a skilled Front Office Supervisor to lead our front office team and deliver exceptional guest experiences. As a key member of our team, you will oversee daily operations, manage guest interactions, and contribute to enhancing the overall guest journey.Key Responsibilities:Manage guest relationships, ensuring seamless check-ins and check-outs,...
-
Customer Experience Director
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full timeAt Dafater, we are seeking a Customer Experience Director to lead our customer success team. In this role, you will oversee the onboarding process for new clients, ensuring seamless integration with our software solutions.You will be responsible for guiding a team of client success specialists, providing coaching and feedback to ensure they follow best...
-
Customer Experience Lead
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeArab National Bank is a global leader in the experience intelligence space, having secured significant funding and expanded to 15 offices worldwide.We are looking for a passionate Customer Success Manager (CSM) to strengthen our Middle East team. Based in Riyadh and reporting to the Director of Customer Success, you will manage a portfolio of customers and...
-
IT Customer Experience Director
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full timeJob DescriptionVisionX Technologies, Inc. is a trailblazing company in AI-driven solutions. We are seeking an experienced IT Customer Experience Director to join our team.About the Job:The IT Customer Experience Director will be responsible for ensuring the delivery of high-quality IT services that meet or exceed customer expectations. This includes...
-
Customer Experience Champion
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Afuturewithus Full timeAs a Customer Experience Champion at Al-Futtaim Mobility Solutions, you will have the opportunity to drive business growth and improve customer satisfaction. We are looking for a highly motivated and results-driven professional who can develop and implement strategies to achieve customer experience excellence.About the CompanyAl-Futtaim Group is one of the...
-
Customer Experience Director
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full timeAbout the JobWe are seeking a Business Growth Specialist to join our team at CARE. This individual will be responsible for leading a team of employees and driving business growth through effective store operations and customer experiences.Key Responsibilities:Team Development: Develop and motivate a team of employees to achieve sales targets and deliver...
-
Customer Experience Director
7 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia ASSOULINE Full timeAbout the RoleThe successful candidate will be responsible for managing our hospitality services, leading a team of professionals, and driving exceptional customer experiences. This is a key opportunity for a motivated individual with a passion for hospitality to join our team and contribute to our success.Main ResponsibilitiesDevelop and implement...