Critical Incident and Problem Manager
2 weeks ago
This dynamic role involves a variety of tasks including supporting EJADA and customer/project needs, knowledge sharing, and documentation development and maintenance.
Main Responsibilities- Leveraging ITSM/GRC expertise to adapt processes and meet specific requirements.
- Delivering workshops and awareness sessions to elevate understanding of EJADA teams regarding ITSM/GRC best practices.
- Creating and keeping up-to-date ITSM/GRC related documentation.
- Bachelor's degree in computer science, information technology, or related field.
- ITIL Foundation certification preferable.
- Critical INC management experience.
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