Critical Incident and Problem Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time
About the Position

This dynamic role involves a variety of tasks including supporting EJADA and customer/project needs, knowledge sharing, and documentation development and maintenance.

Main Responsibilities
  • Leveraging ITSM/GRC expertise to adapt processes and meet specific requirements.
  • Delivering workshops and awareness sessions to elevate understanding of EJADA teams regarding ITSM/GRC best practices.
  • Creating and keeping up-to-date ITSM/GRC related documentation.
Skills and Qualifications
  • Bachelor's degree in computer science, information technology, or related field.
  • ITIL Foundation certification preferable.
  • Critical INC management experience.


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