Digital Transformation Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full time
About the Role

We are seeking a highly skilled Customer Success Strategist to join our team at Leantech. As a key member of our organization, you will play a crucial role in guiding our customers through their digital journey with us.

Key Responsibilities:

  • Develop and execute customer success strategies to drive adoption and utilization of our products.
  • Build and maintain strong relationships with customers, internal stakeholders, and cross-functional teams.
  • Collaborate with customers to understand their business needs and develop tailored solutions to meet their goals.
  • Provide exceptional customer support and ensure seamless delivery of our products and services.
  • Identify business opportunities for customers and increase adoption and utilization of our products.
  • Analyze data to inform business decisions and drive growth.
  • Develop and maintain knowledge of our products and services to provide expert guidance to customers.

Requirements:

  • Extensive experience in a customer-facing role, engaging with customer executives, technologists, and/or partners to solve business problems.
  • Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
  • Experience leading digital transformation programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
  • Proven track record of developing customers' strategies with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, engagements, opportunity management, and negotiation.
  • Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
  • Data manipulation and analysis skills, including the ability to digest and manipulate data sets using pivot tables, lookups, and compound formulas.
  • Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations.
  • Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
  • Strong organizational and troubleshooting skills with attention to detail.

Preferred Qualifications:

  • Fintech/payments industry experience.
  • Bachelor's or Master's degree or equivalent.

Why Leantech?

We are a leading fintech company that enables companies to seamlessly connect to their users' bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user's bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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