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Retail Experience Manager
3 weeks ago
Your mission will be to craft within the boutique a universe that delivers a unique client experience, creating fulfilling employee experiences and driving business results.
Key Responsibilities
- Contribute to grow the brand's reputation and desirability in the market by participating in networking activities and events.
- Initiate boutique events and activities through partnerships to boost sales and traffic.
- Aware of local market trends and competitor activities.
Clienteling:
- Drive CRM and clienteling initiatives with the team.
- Develop individual relationships with clients and prospects.
- Built and maintain the VVIP database.
Boutique Performance Management
- Reach targets aligned with brand objectives.
- Propose and implement action plans to achieve sales targets.
- Monitor and report performance metrics.
- Sales leadership for staff, setting performance targets and KPIs.
- Drive adoption of new tools and services.
- Manage boutique operations according to brand policies.
Maison Ambassador
- Act as an ambassador for the brand, ensuring integrity of its image.
- Represent the brand, organizing visits and events.
- Adhere to values and presentation rituals.
Team Development
- Design and recruit optimal teams, proactively managing talent pipelines.
- Develop positive relationships with team members, addressing individual needs and concerns.
- Identify training needs, curating development plans.
- Improve individual and team performance through coaching and role-plays.
- Lead by example, motivating and developing team members professionally.
