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Guest Service Representative

2 months ago

Khobar, Eastern Province, Saudi Arabia IHG Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at IHG Hotels & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Check-In/Check-Out: Perform all check-in and check-out tasks, ensuring a smooth and efficient process for our guests.
  • Reservation Management: Manage online and phone reservations, providing accurate and timely information to our guests.
  • Payment and Verification: Inform customers about payment methods and verify their credit card data, ensuring secure transactions.
  • Guest Registration: Register guests, collecting necessary information, including contact details and exact dates of their stay.
  • Room Assignment: Welcome guests upon their arrival and assign rooms, ensuring a comfortable and convenient stay.
  • Hotel Information: Provide information about our hotel, available rooms, rates, and amenities, helping our guests make informed decisions.
  • Customer Service: Respond to clients' complaints in a timely and professional manner, resolving issues to their satisfaction.
  • Housekeeping Coordination: Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs.
  • Sales and Upselling: Upsell additional facilities and services, when appropriate, to enhance our guests' experience.
  • Record Keeping: Maintain updated records of bookings and payments, ensuring accurate and efficient operations.
Requirements and Skills:
  • Work Experience: Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Software Proficiency: Experience with hotel reservations software.
  • Industry Knowledge: Understanding of how travel planning websites operate, like Booking and TripAdvisor.
  • Customer Service: Customer service attitude, with excellent communication and organizational skills.
  • Education: Degree in hotel management is a plus.

In return for your hard work, you can look forward to a competitive salary and benefits package, including duty meals and discounted hotel accommodation worldwide. We offer a supportive and inclusive work environment, where you can grow and develop your career. As a member of our team, you will have access to training and development opportunities, helping you to achieve your goals and succeed in your role.