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Front Office Coordinator
2 weeks ago
Job Description
">We are seeking a highly motivated and customer-focused individual to join our Front Office Team as a Receptionist. The ideal candidate will have excellent communication skills, a passion for delivering exceptional service, and a commitment to ensuring every guest feels welcome and valued.
">Key Responsibilities:
">- Support the smooth operation of the Front Office department, providing exceptional service to guests, responding promptly to their needs, and ensuring seamless check-in and check-out processes.
- Work collaboratively with colleagues to maximize guest satisfaction, comfort, and loyalty, maintaining a positive and respectful work environment.
- Take ownership of assigned tasks, prioritizing duties to ensure efficient workflow, productivity, and quality standards are consistently met.
- Deliver on departmental plans and objectives, driving hotel initiatives, achieving targets, and promoting company culture and values.
- Cultivate effective working relationships, fostering open communication, trust, and respect among team members and external partners.
- Maintain high standards of professionalism, adhering to legislation, due diligence requirements, and best practices, ensuring accurate documentation and audit compliance.
Requirements
">To succeed in this role, you should possess:
">- Experience in front office operations or a related field is beneficial but not essential; we value enthusiasm and a willingness to learn.
- A hands-on approach with a strong work ethic, flexibility, and adaptability.
- A genuine commitment to delivering exceptional guest service and a passion for the hospitality industry.
- The ability to find creative solutions, taking ownership of duties and tasks assigned, and demonstrating initiative and resourcefulness.
- Personal integrity, combined with strong communication and interpersonal skills, enabling effective collaboration and problem-solving.
- Basic knowledge of IT systems and an eagerness to learn new technologies.
Benefits
">We offer a competitive salary, opportunities for career growth, and a collaborative work environment that values teamwork, innovation, and employee development.
