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Customer Experience Expert
2 weeks ago
Soundlines Global FZCO seeks a Customer Experience Expert to join our client servicing team. This role involves building and maintaining strong relationships with clients, ensuring high levels of customer satisfaction, and acting as the primary point of contact between the client and internal teams.
Key Responsibilities:- Develop and maintain long-term relationships with key clients, understanding their needs and delivering tailored solutions.
- Act as the primary point of contact for client communications, ensuring timely and effective responses to inquiries and concerns.
- Coordinate with internal departments to ensure seamless and efficient service delivery that aligns with client expectations.
- Identify opportunities for account growth and work with clients to expand service offerings and enhance their experience.
- Conduct regular meetings with clients to review service satisfaction, address issues, and discuss upcoming needs and updates.
- Prepare and deliver detailed reports on client interactions, satisfaction metrics, and project progress to senior management.
- Resolve complex client issues, employing problem-solving skills and resourcefulness to achieve satisfactory outcomes.
