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Asset Recovery Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia KONE France Full time

Collection Specialist

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

We have an exciting opportunity for an experienced collections specialist within the finance team to be based in Jeddah, Saudi Arabia. This position is responsible for managing customer accounts receivables, routinely contacting customers on open account balances to obtain prompt payment, improve cash flow, and ensure customer satisfaction.

  1. Coordinating BPO and retained organization for credit management, collection, and dispute management processes.
  2. Resolving and supporting complicated collection cases.
  3. Performing dispute root cause analysis and corrective actions from an end-to-end perspective.
  4. Depending on local requirements, the first collection contact may be carried out physically.
  5. Transactional tasks for accounts retained in FL responsibility.
  6. Dispute management routing for agreed retained accounts.
  7. Recording invoice disputes into collection and dispute management solution as they arise.
  8. Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution.
  9. Applying Collection strategy for agreed retained accounts.
  10. Conducting the collection calls towards customers in a structured way.
  11. Requesting promises to pay from customers as part of collection contacts and recording the given promises.
  12. Coordinating with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.