Cloud Networking Engineer
7 days ago
We are looking for a highly skilled Cloud Networking Engineer to join our Alibaba Cloud Technical Support Operations team. The successful candidate will be responsible for providing technical support to our customers and designing and implementing scalable and secure network architectures.
Key Responsibilities:
- Design and implement scalable and secure network architectures using Alibaba Cloud products.
- Provide expert technical support to customers using Alibaba Cloud products, including ECS, RDS, VPC, and more.
- Collaborate with customers and internal teams to diagnose and troubleshoot complex technical problems.
- Contribute to process improvement and maintain a high level of customer satisfaction.
Ideal Candidate Profile
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Strong expertise in Cloud products and services, particularly in networking and DNS configurations.
- Relevant certifications, such as CCNA or CCNP, are a plus.
- Exceptional problem-solving and troubleshooting skills.
- Outstanding communication and customer service abilities.
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