Luxury Concierge Professional

3 days ago


Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time
Job Description

We are seeking a seasoned hospitality professional to fill the role of Assistant Chief Concierge at Raffles. As a key member of our concierge team, you will be responsible for providing exceptional guest service and creating memorable experiences.

Responsibilities
  • Lead the Concierge Desk: Assist the Chief Concierge in overseeing daily operations, ensuring seamless guest experiences.
  • Personalized Recommendations: Provide tailored suggestions for guests, including dining reservations, transportation, and cultural activities.
  • Mentorship and Development: Manage and mentor junior concierge staff, fostering a culture of excellence and continuous improvement.
  • Complex Guest Inquiries: Resolve intricate guest concerns with tact and professionalism.
  • Cross-Departmental Collaboration: Work closely with other departments to ensure cohesive guest experiences.
  • Local Knowledge: Maintain up-to-date knowledge of local attractions, events, and services in Jeddah and surrounding areas.
  • Service Standards: Implement and uphold luxury service standards across the concierge team.
  • Concierge Services: Assist in developing and improving concierge services and procedures.
  • VIP Requests: Handle VIP guest requests and special arrangements.
  • Effective Communication: Ensure accurate and timely communication of guest preferences and requests across shifts.

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